Refund policy

This policy covers returns, the right of withdrawal and faulty products for purchases in the Andalūzijas Suns online shop. It is part of our Terms of Service.

Right of withdrawal and returns

The consumer has the right to withdraw from the distance contract within 14 days of the day the product is received, without giving any reason, except in cases provided for by law.

To exercise the right of withdrawal, the Buyer must clearly inform SIA "MAMBO" of the decision to withdraw from the purchase within 14 days of receiving the product, by writing to office@andaluzijassuns.lv.

After giving notice of withdrawal, the Buyer must send or hand the product back to the Seller without undue delay, and no later than 14 days from the day of the notice.

The Buyer may inspect the product to the extent they could in a regular shop, in order to establish its nature, characteristics and suitability.

The Buyer is liable for any reduction in the value of the product if it has been used more than necessary to establish its nature, characteristics and functioning.

The size and fit of clothing and accessories, such as sweatshirts and dog bandanas, may be checked, but the products must be clean and show no signs of use beyond ordinary trying on and inspection.

The Buyer bears the direct cost of returning the product, unless the product is damaged, does not match the order, or the Seller has agreed to cover the return costs.

When the right of withdrawal is exercised, SIA "MAMBO" refunds the payments received from the Buyer in the manner and within the time limits set by law. The Seller may withhold the refund until it has received the product back or the Buyer has provided proof of having sent it back, whichever happens first.

The refund is made using the same means of payment that the Buyer used for the original transaction, unless the Buyer and the Seller have agreed otherwise.

The right of withdrawal does not apply to legal entities, and it may also not apply in other exceptional cases provided for by law.

Non-conforming or damaged products

SIA "MAMBO" is responsible for the conformity of the products sold to the Buyer with the terms of the contract, in accordance with the laws in force in the Republic of Latvia.

If the product you received is damaged or has a manufacturing defect, or if you received the wrong product, size or colour, or the product otherwise does not match your order, please contact Andalūzijas Suns by writing to office@andaluzijassuns.lv.

To help us resolve the situation as quickly as possible, please include your order number and a description of the problem and, if possible, attach photos showing the specific non-conformity or damage.

If the product does not conform to the contract, the Buyer has the rights provided by the laws of the Republic of Latvia to request that the non-conformity be remedied, the product be replaced, the price be reduced or the contract be cancelled, as appropriate to the situation.

The Seller is not responsible for damage that occurs after the product is received as a result of improper use, care or storage, including failure to follow the care instructions given for the product.

Catering sets

Catering sets are made to the Buyer's order and are perishable, so under the applicable law the 14-day right of withdrawal does not apply to them.

An order can be cancelled within 12 hours of placing it by emailing catering@andaluzijassuns.lv. After that, changes or cancellations are no longer possible.

If the order received does not match what was ordered, or you have a complaint about quality, please contact us on the day you receive it at catering@andaluzijassuns.lv, with your order number and, if possible, photos.