Terms of service

General terms

These Terms of Use set out how products are purchased in the Andalūzijas Suns online shop.

Seller: SIA "MAMBO"
Registration No.: 40003574843
VAT No.: LV40003574843
Registered address: Elizabetes iela 83, Rīga, LV-1050, Latvia
Brand: Andalūzijas Suns
Email: office@andaluzijassuns.lv
Phone: +371 67288418

By visiting the Andalūzijas Suns website and using its online shop, you agree to the Andalūzijas Suns Privacy Policy and these Terms of Use.

If a consumer purchases products through the website, the agreement between the Buyer and SIA "MAMBO" is a distance contract. It is governed by the laws in force in the Republic of Latvia, including the Consumer Rights Protection Law and the Cabinet of Ministers regulations on distance contracts.

By making a purchase in the Andalūzijas Suns online shop, you (hereinafter the Buyer) confirm that you have read and agree to these terms.

Placing an order

In the Andalūzijas Suns online shop you can buy branded products and souvenirs, including sweatshirts, socks, thermo mugs, dog bandanas and other products available in the shop.

The online shop also offers catering sets for delivery or pickup in Rīga and Pierīga. Special terms for catering sets are set out in the Delivery and Right of withdrawal sections below.

To place an order, choose the product and, where available for that product, its variant, size and/or colour, enter the quantity you need and add the product to your cart.

When your order is complete, go to the cart and choose to check out. Fill in the information needed to process the order, prepare the invoice and make the delivery, choose the delivery and payment method, and make the payment.

Before confirming the order, the Buyer can review the contents of the order, the selected products, their quantities and the information entered.

Information about each product, including its description, material, available sizes, colours and care instructions where relevant, is given on that product's page.

Product images are for illustration only. The actual colour or other visual characteristics of a product may differ slightly depending on the screen settings of your device and other technical factors.

All prices in the online shop are in euros (€) and include value added tax (VAT).

Payment

The payment currency is the euro (€).

Purchases can be paid for using the payment methods available in the Andalūzijas Suns online shop at checkout.

If payments are processed by an external payment service provider, the data needed to make the payment are passed to that provider in accordance with its terms and the applicable personal data protection laws.

An order is considered confirmed once payment has been successfully received.

After placing an order, the Buyer receives an order confirmation at the email address given in the order.

If, after the order is placed, it turns out that any of the ordered products are not available or the order cannot be fulfilled for another reason, the Buyer will be informed. The amount paid for any product or order that cannot be fulfilled will be refunded without undue delay.

Delivery

Products bought in the Andalūzijas Suns online shop are delivered using the delivery methods offered at checkout.

The available delivery methods, their costs and the estimated delivery time are shown to the Buyer before the order is confirmed.

The order is delivered to the parcel locker chosen by the Buyer, to the delivery address given, or to another pickup point offered at checkout.

The Buyer is responsible for providing correct contact and delivery details.

The estimated delivery time may vary depending on the delivery method, destination and delivery service provider. During holidays and other busy periods, delivery may take longer.

For questions about your order or delivery, please contact Andalūzijas Suns by writing to office@andaluzijassuns.lv or calling +371 67288418.

Catering sets

Catering sets are made to order and are available only for delivery in Rīga and Pierīga or for pickup at Andalūzijas Suns, Elizabetes iela 83, Rīga. They are not sent to parcel lockers.

Orders must be placed at least 36 hours before the chosen delivery or pickup time. The Buyer chooses the date and time in the cart.

Delivery runs daily from 10:00 to 20:00 within the chosen time slot. Delivery fee: €20 in Rīga, €45 in Pierīga. The minimum catering order is €150. Delivery elsewhere in Latvia is possible by agreement: catering@andaluzijassuns.lv.

The Buyer or someone on their behalf must be available at the delivery address during the chosen time slot.

Right of withdrawal and returns

The consumer has the right to withdraw from the distance contract within 14 days of the day the product is received, without giving any reason, except in cases provided for by law.

To exercise the right of withdrawal, the Buyer must clearly inform SIA "MAMBO" of the decision to withdraw from the purchase within 14 days of receiving the product, by writing to office@andaluzijassuns.lv.

After giving notice of withdrawal, the Buyer must send or hand the product back to the Seller without undue delay, and no later than 14 days from the day of the notice.

The Buyer may inspect the product to the extent they could in a regular shop, in order to establish its nature, characteristics and suitability.

The Buyer is liable for any reduction in the value of the product if it has been used more than necessary to establish its nature, characteristics and functioning.

The size and fit of clothing and accessories, such as sweatshirts and dog bandanas, may be checked, but the products must be clean and show no signs of use beyond ordinary trying on and inspection.

The Buyer bears the direct cost of returning the product, unless the product is damaged, does not match the order, or the Seller has agreed to cover the return costs.

When the right of withdrawal is exercised, SIA "MAMBO" refunds the payments received from the Buyer in the manner and within the time limits set by law. The Seller may withhold the refund until it has received the product back or the Buyer has provided proof of having sent it back, whichever happens first.

The refund is made using the same means of payment that the Buyer used for the original transaction, unless the Buyer and the Seller have agreed otherwise.

The right of withdrawal does not apply to legal entities, and it may also not apply in other exceptional cases provided for by law.

Catering sets

Catering sets are made to the Buyer's order and are perishable, so under the applicable law the 14-day right of withdrawal does not apply to them.

An order can be cancelled within 12 hours of placing it by emailing catering@andaluzijassuns.lv. After that, changes or cancellations are no longer possible.

If the order received does not match what was ordered, or you have a complaint about quality, please contact us on the day you receive it at catering@andaluzijassuns.lv, with your order number and, if possible, photos.

Non-conforming or damaged products

SIA "MAMBO" is responsible for the conformity of the products sold to the Buyer with the terms of the contract, in accordance with the laws in force in the Republic of Latvia.

If the product you received is damaged or has a manufacturing defect, or if you received the wrong product, size or colour, or the product otherwise does not match your order, please contact Andalūzijas Suns by writing to office@andaluzijassuns.lv.

To help us resolve the situation as quickly as possible, please include your order number and a description of the problem and, if possible, attach photos showing the specific non-conformity or damage.

If the product does not conform to the contract, the Buyer has the rights provided by the laws of the Republic of Latvia to request that the non-conformity be remedied, the product be replaced, the price be reduced or the contract be cancelled, as appropriate to the situation.

The Seller is not responsible for damage that occurs after the product is received as a result of improper use, care or storage, including failure to follow the care instructions given for the product.

Personal data

SIA "MAMBO" processes the personal data needed to place and fulfil an order, such as the Buyer's first and last name, email address, phone number and delivery address, and other information needed to process the order.

Personal data are processed in accordance with the Andalūzijas Suns Privacy Policy and the applicable personal data protection laws.

Personal data needed to fulfil the order may be passed, to the extent necessary, to the Seller's partners, such as payment and delivery service providers.

If the Buyer has separately agreed to receive Andalūzijas Suns news and marketing information, the contact details provided may be used for that purpose. The Buyer may opt out of further marketing messages at any time.

Force majeure

SIA "MAMBO" is not liable for delays in or failure to perform its obligations if they are caused by circumstances beyond the Seller's reasonable control, such as disruptions at delivery service providers, natural disasters, restrictions imposed by public authorities, significant technical failures or other force majeure circumstances.

Dispute resolution

In matters not covered by these terms, the Buyer and SIA "MAMBO" follow the laws in force in the Republic of Latvia.

The Buyer and the Seller will first try to resolve any disputes through negotiation or written communication.

The Buyer can send complaints or questions about orders to office@andaluzijassuns.lv.

If a dispute cannot be resolved by mutual agreement, the consumer has the right to contact the Consumer Rights Protection Centre (PTAC), to use the out-of-court dispute resolution mechanisms provided for by law, or to bring the matter before a court of the Republic of Latvia.

SIA "MAMBO" may amend these Terms of Use. The current version is published on the Andalūzijas Suns website www.andaluzijassuns.lv.